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Sometimes, products need to be returned
We know and understand that most of the time returning products is a big hassle. In an effort to, not be like the other guys we have created a very straight forward and transparent returns policy so that returning a product to Hablaporinternet.com is simple and easy.
IMPORTANT:
First and Foremost: If you are a HxI warranty owner with a valid warranty, you are automatically eligible for a RMA to replace your defective or broken product-s. If you are a HxI warranty holder, please call 1-305-938-5944 to receive your RMA instructions.
Return Instructions: Products must be returned double boxed with the assigned RMA number clearly visible on the outside of the package. DO NOT write on or apply shipping stickers to the original manufacturer-s box. DO NOT use the original manufacturer-s box as the shipping box. Products not double boxed, without RMA numbers on them or those with writing on the original box will be refused or returned at the customer-s expense.
RMA Expiration: Once an RMA is approved, the product must be received within 10 days. Returns received after 10 days will be refused and returned to the customer at their expense.
Defective or Dead on Arrival -DOA- within 30 days
• Any eligible product that is found to be defective within 30 days from the date of purchase will automatically be eligible for a replacement with technician or manufacturer approval. Products found to be in working condition but used will be returned at the owner-s expense or held for pickup.
New in Box -NIB- - Click here for more information
• All non-defective returns are subject to a minimum 20% restocking fee and such returns will be for store credit or refund, at the company-s sole discretion.
• Products that are still NIB but were purchased more than 30 days ago are not eligible for refund, they are eligible for exchanges/store credit only. Subject to a minimum 20% restocking fee.
Used Products
• Products where the manufacturer-s original packaging has been opened are not eligible for return or refund.
Defective Products - Standard One -1- Year Replacements
• Products purchased within 1 year but more than 30 days ago must be returned to the manufacturer if defective. We are unable to return defective products after 30 days and therefore you must work directly with the manufacturer to fix or replace defective goods.
Program Details and Exceptions:
• Not Eligible:
Servers, PBXs, channel banks, gateways -analog or digital-, software and batteries are not eligible for return or refund. Defective products within these categories must be returned directly to the manufacturer.
Products more than one year old are not returnable in any condition.
Defective products more than one year old must be returned to the manufacturer.
Refunds:
Refunds are only available on returns that are within 30 days and remain unopened and in their original condition. Expect to receive the refund within four weeks from shipping your return to Hablaporinternet.com. This includes reasonable estimates of the time required for the return shipping, inspection at our facility, and processing from your bank or Credit Card Company. We will notify you via email and/or telephone with the details and status of your refund throughout the process. You can expect to receive your refund via the same method of payment that you used for the initial purchase.
• Return Shipping: Shipping expenses for the return of products are the responsibility of the customer. Product exchanges or replacements will be shipped back to the customer at no additional expense.
• eBay Liquidations: Items sold through eBay as liquidation -auction- are not eligible for return or replacement and are sold according to the description within the auction.
• Specific Brand Policies
Cisco IP Phones: Defective products may be returned for exchange/replacement directly to Hablaporinternet.com within the first year.
Grandstream Products: Defective products may be returned for exchange/replacement directly to Hablaporinternet.com within the first year.
Sysmaster IP Phones: Defective products may be returned for exchange/replacement directly to Hablaporinternet.com within the first year.
Linksys Products: Defective products returned within 365 days will be replaced with either a factory refurbished unit or a new unit depending on available inventory.
Hablaporinternet IP Phones: Defective products returned within 90 days will be replaced with either a factory refurbished unit or a new unit depending on available inventory.
Digium Asterisk Appliances: All Digium Asterisk appliances are pre-tested to ensure they are not DOA leaving our facility. Digium Asterisk appliances are not eligible for return. Defective parts may be returned for replacement.
trixbox Appliances: All trixbox appliances are pre-tested to ensure they are not DOA leaving our facility. trixbox appliances are not eligible for return. Defective parts may be returned for replacement.
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