FAQ 2017-11-10T15:56:55+00:00
I would like to use and resell web hosting solutions, what do I need? 2017-08-19T23:07:53+00:00

If you want to use web hosting solutions, You only have to move at least USD$10 to your account in “www.paginapagina.com” platform.

If you want to get your own web solutions platform with your own logo and brand name, you have to move at least USD$100 and ask support for Web Solutions Reseller configuration.

Can I resell cloud IP-PBX systems to my customers? 2017-08-19T22:59:03+00:00

Yes. Distributors should ask support for Hosted IP-PBX accounts and configuration. VoIP Resellers could ask for support or training for self-management.

Can I have a Bulk SMS Reseller platform? 2017-08-19T22:44:39+00:00

Yes. If You are already a Distributor or VoIP Reseller, you could ask for the new Bulk SMS Reseller Platform by moving at least USD$10. You must have or buy a domain name for the Bulk SMS Reseller Platform.

If You are not Distributor or VoIP Reseller, you have to recharge at least USD$100 to open a Bulk SMS Reseller Platform. Also You must have or buy a domain name for the Bulk SMS Reseller Platform.

Can I use the “centrodemensajes.com” platform to send bulk SMS messages? 2017-08-19T22:32:59+00:00

Yes. Any Hablaporinternet customer could ask for opening a bulk SMS account in “centrodemensajes.com” platform. The unique requirement is that you have to move at least USD$10 to the new bulk SMS account.

Can I buy DID or Toll-Free and link them to my customers accounts? 2017-08-19T22:25:03+00:00

Yes. You can buy DIDs or Toll-Frees from Hablaporinternet or from another ITSP DID provider…

As a Reseller can I activate the callshop module for my customers? 2017-08-19T22:19:47+00:00

Yes. You can activate the callshop module for your customers. Also you could recharge those accounts at any time for any amount you desire.

As a Distributor can I activate the callshop module for my customers? 2017-08-19T22:13:04+00:00

No. There is not any automatic option to activate callshop module for your existing customers. However You could ask support for moving customers to external account with callshop module enabled. We would move the money from Distributor account to callshop account.

As a Reseller, can I use different voip termination companies? 2017-08-19T22:05:29+00:00

As per default, the Reseller Plan works with Hablaporinternet voip termination only. However we are flexible and you could ask for a proposal to upgrade your system to an independent platform.

As a Distributor, can I use different voip termination companies? 2017-08-19T21:59:48+00:00

As per default, the Distributor Plan works with Hablaporinternet voip termination only. However we are flexible and you could ask for a proposal to upgrade your system to an independent platform.

Using the Reseller panel, can I add money to “telefonoatelefono” accounts? 2017-10-17T10:28:31+00:00

Yes. From the Reseller web portal, you could create or recharge “telefonoatelefono” accounts. Please ask for training about this accounts management.

Using the Distributor panel, can I add money to “telefonoatelefono” accounts? 2017-08-19T21:42:38+00:00

No, from the Distributor panel there is not that automatic option yet. However you could ask support team for “telefonoatelefono” new accounts or recharge them. We would move money from your Distributor balance to the “telefonoatelefono” account.

As a Reseller, can I send money to traditional mobile lines (top-up)? 2017-08-19T21:31:46+00:00

No, the option has not been integrated in the Reseller web panel yet. However You could ask for an independent balance customer account in order to be able to recharge regular mobile lines in more than 100 countries.

As a Distributor, can I send money to traditional mobile lines (top-up)? 2017-08-19T21:20:46+00:00

Yes, you could recharge (top-up) traditional mobile lines in more than 100 countries. It is an automatic option by using your Distributor web panel.

If I am Reseller, what would it be the prices for my customers? 2017-08-19T19:31:27+00:00

As a Reseller, at the beginning You receive the platform with the same official rates of Hablaporinternet. However You could change or add your own price list.

If You do not to work in rates changes maintenance or when you do not want to be worried about price changes, we suggest to use the Distributor Plan instead of Reseller Plan.

If I am Distributor, what would it be the prices for my customers? 2017-08-19T19:21:53+00:00

As a Distributor, You have to sell to the official Hablaporinternet pricing. The “hablaporinternet” websites shows the price lists and services scope.

If You need to offer different voip price lists, have different currencies for end-users or create your own value added services pricing; we suggest to take the Reseller Plan instead of Distributor Plan.

Can I have my own softphone application with my logo, colors and brand name? 2017-08-19T19:11:10+00:00

Yes. We could develop a custom softphone application for mobile devices and/or PC. Please contact Us to send a quotation.

If I am a Distributor or Reseller, who is the responsible to receive the payments of my customers? 2017-08-19T17:57:26+00:00

You! So you should have payment options for your customers.

If I am Reseller, who would it be the responsible to help and support my customers? 2017-08-19T17:48:04+00:00

If You are using your own domain name and logo, You have to support and help your customers. They will not know about Hablaporinternet.

But if you decide to keep using the default “hablaporinternet” brand name, we could take care of support and help your customers.

If I am Distributor, who would it be the responsible to help and support my customers? 2017-08-19T17:39:52+00:00

If You are using your own domain name and logo, You have to support and help your customers. They will not know about Hablaporinternet.

But if you decide to keep using the default “hablaporinternet” brand name, we could take care of support and help your customers.

With my Reseller account what is my basic profit over sales? 2017-08-14T22:05:17+00:00

As a Reseller you earn money in many different ways:

  1. You could add your own voip rates for your end-users and put the price per minute that you want.
  2. Every time you buy a recharge for your reseller account, you receive 10% as overcharge. For example you pay USD$100 and receive USD$110 in your Reseller balance.
  3. When you pay services which are not managed by the Reseller web portal. You could ask support for 10% as overcharge in your Reseller balance.
With my Distributor account what is my basic profit over sales? 2017-08-14T21:51:28+00:00

As Distributor you earn money in two different ways:

  1. Immediate commissions of 10% of total of service, when you provide or activate the service by using the web distributor portal. Traditional mobile top-up receives 3% commision.
  2. Manual activation of services which are not managed by the distributor web portal. You receive 10% of overcharge in your distributor balance.
What is the maintenance cost of Reseller platform? 2017-08-14T21:24:09+00:00

USD$10 per month. The system charges your Reseller account for USD$10 in a prepaid basis per month.

What is the maintenance cost of Distributor platform? 2017-08-14T21:24:23+00:00

USD$10 per month. The system charges your Distributor account for USD$10 in a prepaid basis per month.

What is the minimum amount of money I can add to my Reseller account? 2017-08-14T20:49:18+00:00

USD$100 each time you want to recharge or add money to your Reseller account. The balance does not have any expiration date.

What is the minimum amount of money I can add to my Distributor account? 2017-08-14T20:42:49+00:00

USD$50 each time you want to recharge or add money to your Distributor account. The balance does not have any expiration date.

As a Reseller can I receive free training? 2017-08-14T20:31:14+00:00

Yes. As a Reseller you could ask for free training. Until two hours per month, free of charge.

Will I receive training as a Distributor? 2017-08-14T19:28:56+00:00

Yes. As a Distributor you could ask for free training. Until one hour per month free of charge.

Will I get the softphone applications for PC, smartphone and tablets? 2017-08-14T19:15:09+00:00

Yes. You could provide to your end-users the application for computer, smartphone and tablet. Also you could use any standard voip SIP application in the market.

How much money can I use after the first payment ? 2017-08-14T19:00:42+00:00

You can use the total amount of your Distributor or Reseller account balance.

Can I have my business name or domain name in the windows softphone? 2017-08-14T09:02:59+00:00

Yes. Distributors and Resellers could ask for it.

Can I have my own domain name and SSL certificate for my customers self-management? 2017-08-14T08:35:50+00:00

Yes, you could pay USD$50 per year and get a domain name (.com, .net, .org) and a SSL certificate. When you buy it from Hablaporinternet, we would install and setup them for free. In case you get the domain name and SSL certificate from another provider, you would have to pay USD$30 per year, to cover the setup and integration service and provide full access to domain/SSL management portal.

How much do I have to invest to get a Reseller Platform? 2017-08-13T13:39:34+00:00

$100 US Dollars the first time. You receive the Reseller Platform with initial balance of USD$100 to use. After that you could recharge at any time; minimum USD$100 each time. The balance does not have expiration date.

You accept a prepaid subscription cost of USD$10 per month. This is a maintenance cost only for using the Reseller Platform, training and receive a profit of 10% of complete Hablaporinternet portfolio* as overcharge to your reseller balance.

* Except the top-up or regular mobile recharges, which have 3% overcharge only.

How much do I have to invest to get a Distributor Platform? 2017-08-13T13:37:25+00:00

$50 US Dollars the first time. You receive the Distributor Platform with initial balance of USD$50 to use. After that you could recharge at any time; minimum USD$50 each time. The balance does not have expiration date.

You accept a prepaid subscription cost of USD$10 per month. This is a maintenance cost only for using the Distributor Platform, training and receive a profit of 10% of complete Hablaporinternet portfolio* as overcharge to your reseller balance.

* Except the top-up or regular mobile recharges, which have 3% overcharge only.

How can I receive free calls from fixed or mobile in my voipeador 2017-08-12T20:04:01+00:00

The people that want to call you has to call first to the access phone number, and the system will answer and ask for your voipeador number. So the system will connect the call to your voipeador account. You could answer by using a PC, tablet or smartphone. Also You could answer in your traditional fixed or mobile line by using the “follow-me” service. Click here to see the ACCESS NUMBERS.

Can Virtual Office also provide outbound calling? 2017-06-11T18:45:14+00:00

Virtual Office is primarily a solution for enabling your users to better manage their inbound calls.  For outbound calls, Virtual Office can easily be integrated with Hablaporinternet’s Pinless solution, enabling outbound calling with the option to use the Virtual Office DID as the caller ID.  This helps your customers protect their privacy by not revealing the Caller ID for their landline or mobile phone.  To do this, the customer would dial an access number for the Pinless service, then dial the number they wish to call, or select from a menu of pre-defined speed-dial numbers.

Does Hablaporinternet provide DIDs or VoIP Termination? 2017-02-17T17:22:49+00:00

Yes. Hablaporinternet does provide DIDs and VoIP Termination. Our support team will take care of the implementation for you. If you need to use your own DIDs or VoIP termination´s provider, please ask for more information.

How do users select their own phone number? 2017-02-17T17:21:47+00:00

You can select numbers provided from Hablaporinternet.com or from your own DID provider. Our support team will help with the fast implementation.

Does Virtual Office support fax? 2017-02-17T17:20:07+00:00

Yes.  Users can both send and receive faxes, including fax-to-email and fax-from-PDF. When the destination fax machine is working in a land line, you would need to use a suitable voip-pstn termination in order to send from voip to PSTN.

What type of business customer can use Virtual Office? 2017-02-17T17:19:03+00:00

Virtual Office can be used by any size business customer, however it is perfect for small and home-based businesses who would like to have sophisticated telecom features, without purchasing special IP phone equipment.

Does Virtual Office require an installer visit? 2017-02-17T17:17:46+00:00

No.  Virtual Office is a totally cloud-based solution using your existing phone equipment.  It does not require any type of installation.

Do end users need to use an IP phone? 2017-02-17T17:16:28+00:00

No. One of the key benefits of Virtual Office is that you do not need an IP phone, ATA, or Internet connection. Calls can be routed to your existing landline phone, mobile phone, mobile softphone or any device you need. Virtual Office calls can also be routed to another voip providers or voip servers.

What is Virtual Office? 2017-02-17T17:15:00+00:00

Our Virtual Office solution enables you to customize your own VoIP solution “in the cloud.” Via Hablaporinternet’s brandable self-service portals, you can offer services online virtually anywhere in the world, 24×7. You or your customers navigate through a series of self-service portals to select phone numbers, configure an auto-attendant, add extensions, route calls by time of day and day of week, set up voice mail, and more.

Can I offer Multi-Tenant PBX? 2017-02-17T17:13:43+00:00

Hablaporinternet’s Hosted PBX solution enables you to use or resell cloud-based multi-tenant PBX services. You can serve any size business, including companies with one or more locations, or locations which are shared by multiple tenant companies. Our highly scalable Hosted PBX solution has the tools for flexible billing and easy account creation to let you offer services the way you need.

How do I customize IVR? 2017-02-17T17:12:36+00:00

Hablaporinternet offers a variety of pre-recorded IVR prompts, in a variety of languages, at no charge. You can also record your own IVR prompts and upload the recording via out technical support point of contacts.

Do you offer Call Recording? 2017-02-17T17:11:28+00:00

Yes. Hablaporinternet offers you the option of recording calls. We provide you an initial free storage for Call Recording, with attractive prices for purchasing additional storage in increments of 25gb.

Can I add a mobile extension? 2017-02-17T17:10:32+00:00

Yes. Hablaporinternet’s Hosted PBX solution can easily be integrated with mobile softphone applications for iOS and Android devices.

Do you offer self-service portals for my end users? 2017-08-14T08:17:47+00:00

Yes. Hablaporinternet offers you the capability to have a branded, customizable portal for your users, your own domain name, to perform a variety of self-service functions such as reviewing real-time call details, current balance and other features.

Can I be a reseller? 2017-02-17T17:08:36+00:00

Yes. Hablaporinternet’s white label solutions include significant resources for your business to support as resellers.

How do I provision IP phones? 2017-02-17T17:06:40+00:00

Hablaporinternet offers convenient Auto-Provisioning Profiles as a standard part of the Hosted PBX solution. You can easily send your inventory of phones via our tecnical support point of contact. When the phones are connected to an IP network at the customer premise, they will automatically connect to Hablaporinternet’s cloud-based platform to download a configuration profile. With Hablaporinternet’s Auto-Provisioning Profiles, you can avoid the need of manual configuration of IP phones. Auto-Provisioning Profiles are currently available for dozens of models from popular IP phone manufacturers, with new profiles being developed as needed.

Does Hablaporinternet charge by the number of seats or extensions? 2017-02-17T11:27:02+00:00

No. Hablaporinternet does not charge for or limit the number of seats or extensions you can use. Instead, we charge by the number of minutes you use for outbound calls to the PSTN. Hablaporinternet does not charge for inbound call and on-net calls between your users.